Hilton Garden Inn Winchester

I literally saw how a police officer wrote a ticket for one of their employees, his supervisor did nothing to prevent it and just to find out the next day he got fired? I think you should prepare people for this kind of instances and make these type of tests when there’s not a lot of guests coming in because that says a lot about you. Not having everyone prepared, not even tried to help your agent and at least assist him so you as a company can prevent paying a fee for that and at least helping someone keep their job even though they did a mistake. For what one of the workers there told me, the kid is going to court and I bet you wont help him at all. I’m used to have Hilton Garden Inn’s as my go to hotel every time I’m out of the city, but this? That’s a no for me now. The head of housekeeping, Cerelle, should now the time and place to run her mouth along other of her coworkers, it’s disgusting the way she bad-mouths guests or coworkers, she should at least learn how to keep her mouth shut during her shift and talk bad about everyone else at least outside her working hours or far away from the hotel. Now the rooms, the lobby looked so good and welcoming, but once you get to the elevator, go down the hallway and into your room the bar goes lower than hell, it’s not even that the rooms are outdated but the lightning everywhere is so poor, yellow lights, the carpet and the wall colors make me sick to my stomach and feel as if I’m in a hotel from the 80s or something like that. HGI’s are known so the guests can have a more VIP experience at a low price, but at this point Hampton’s are taking the lead on that. I just got out of a Hampton and I payed a lower and better price for a room that has a kitchenette that is pretty useful if I’m staying 3+ nights and I would like to prepare my own food than an overpriced “King Junior Suite” with a sitting area that we all know you are not even going to use. Lastly, treat your employees correctly, front desk agents, kitchen staff and housekeepers, for what I talked with them, they are just overworked and barely appreciated for their work. Be prepared when someone goes undercover or at least train your employees to not give a lot of information about your establishment if you want to avoid this type of reviews.

Only giving one star because less won't let me post the review. Don't stay here. We stayed for a friend's wedding and there was supposed to be a shuttle to and from (the only reason I even stayed there), there was no shuttle because "there weren't enough rooms booked by the necessary date" even though there were enough when we were there, they charged way more than I signed for, they do not have fans in the bathrooms or complimentary breakfast, and unless you are a "diamond, gold, or silver member" the bottled water in the bedroom costs you $2. Also I saw a picture of what they fed my friend for dinner (also not free) and that was the worst hamburger I've ever seen. Well done doesn't mean completely charred. Do yourself a favor and stay anywhere else. This place is more basic than a super 8 and costs $400 for two nights and then you get nickle and dimed. Do. Not. Do it.

The staff was nice and patient with any questions I had. The pool was clean and enjoyable and the room was clean and comfortable. The toilet handle was falling apart (the plastic is breaking apart) but it functions. The surrounding area was very busy but we enjoyed walking to our dinner destination and enjoyed seeing the shops along the way. I must admit that getting back to the actual parking lot was a bit confusing due to lack of signage but we finally managed to arrive. I would stay again and I would recommend this Inn to others.dr

I literally saw how a police officer wrote a ticket for one of their employees, his supervisor did nothing to prevent it and just to find out the next day he got fired? I think you should prepare people for this kind of instances and make these type of tests when there’s not a lot of guests coming in because that says a lot about you. Not having everyone prepared, not even tried to help your agent and at least assist him so you as a company can prevent paying a fee for that and at least helping someone keep their job even though they did a mistake. For what one of the workers there told me, the kid is going to court and I bet you wont help him at all. I’m used to have Hilton Garden Inn’s as my go to hotel every time I’m out of the city, but this? That’s a no for me now. The head of housekeeping, Cerelle, should now the time and place to run her mouth along other of her coworkers, it’s disgusting the way she bad-mouths guests or coworkers, she should at least learn how to keep her mouth shut during her shift and talk bad about everyone else at least outside her working hours or far away from the hotel. Now the rooms, the lobby looked so good and welcoming, but once you get to the elevator, go down the hallway and into your room the bar goes lower than hell, it’s not even that the rooms are outdated but the lightning everywhere is so poor, yellow lights, the carpet and the wall colors make me sick to my stomach and feel as if I’m in a hotel from the 80s or something like that. HGI’s are known so the guests can have a more VIP experience at a low price, but at this point Hampton’s are taking the lead on that. I just got out of a Hampton and I payed a lower and better price for a room that has a kitchenette that is pretty useful if I’m staying 3+ nights and I would like to prepare my own food than an overpriced “King Junior Suite” with a sitting area that we all know you are not even going to use. Lastly, treat your employees correctly, front desk agents, kitchen staff and housekeepers, for what I talked with them, they are just overworked and barely appreciated for their work. Be prepared when someone goes undercover or at least train your employees to not give a lot of information about your establishment if you want to avoid this type of reviews.